{"id":7453,"date":"2024-06-22T03:28:28","date_gmt":"2024-06-22T03:28:28","guid":{"rendered":"https:\/\/randdlink.online\/?page_id=7453"},"modified":"2024-07-03T17:37:51","modified_gmt":"2024-07-03T17:37:51","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/crocwave.com\/index.php\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_single_image image=&#8221;7823&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css_animation=&#8221;slideInLeft&#8221; css=&#8221;&#8221;][vc_empty_space][vc_column_text css=&#8221;&#8221;]<strong>Return and Exchange Eligibility<\/strong><\/p>\n<p>We provide a 14-day return window for all items on our website.<\/p>\n<p>To qualify for a return or exchange, items must meet the following criteria. Failure to do so may result in denial:<\/p>\n<ul>\n<li>Items must be unwashed.<\/li>\n<li>Items must be unworn.<\/li>\n<li>Items must be in their original packaging.<\/li>\n<li>Items with pilling may be refused.<\/li>\n<li>Items with stains or markings will not be accepted.<\/li>\n<li>Items with strong odors, such as smoke, cologne, or detergent, will not be accepted.<\/li>\n<\/ul>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>Return and Exchange Policy <\/strong><\/p>\n<p>If your product(s) meet our return conditions, please email us at support@crocwave.com with the following details:<\/p>\n<ul>\n<li>Your Name<\/li>\n<li>Contact Number<\/li>\n<li>Your Email<\/li>\n<li>Order Number<\/li>\n<li>Required Service (e.g., Size Exchange, Color Exchange, Other Exchange, Return, and Refund)<\/li>\n<\/ul>\n<p><strong>Exchange Process<\/strong><\/p>\n<ul>\n<li>Exchange requests are usually processed and dispatched within 2 working days, depending on stock availability.<\/li>\n<li>Items to be returned will be collected at the time of your new delivery.<\/li>\n<li>A collection and re-delivery fee of Rs.240\/- may apply.<\/li>\n<li>The entire exchange process typically takes 3-7 working days.<\/li>\n<\/ul>\n<p><strong>Return for Refund<\/strong><\/p>\n<ul>\n<li>Returning items for a refund can be arranged via the same courier service or you may use a reliable courier to send them back to us.<\/li>\n<li>Refunds are processed after we inspect the returned items.<\/li>\n<li>The total order value will be refunded, excluding delivery charges.<\/li>\n<li>Refunds are transferred to your nominated bank account, with a notification and proof of transfer sent to you. This usually takes 2 working days after receiving the returned package.<\/li>\n<\/ul>\n<p><strong>Important Notes<\/strong><\/p>\n<ul>\n<li>If any returned items do not meet our policy requirements, they will be sent back to you immediately.<\/li>\n<li>We reserve the right to refuse a refund if items show signs of wear, alterations, misuse, or damage.<\/li>\n<\/ul>\n<p>For more information, contact us at 0710743900 or 0772385412 (Monday to Friday, 9:00 AM \u2013 5:00 PM, and Saturday, 9:00 AM \u2013 1:00 PM) or email support@crocwave.com.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_single_image image=&#8221;7823&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css_animation=&#8221;slideInLeft&#8221; css=&#8221;&#8221;][vc_empty_space][vc_column_text css=&#8221;&#8221;]Return and Exchange Eligibility We provide a 14-day return window for all items on our website. To qualify for a return or exchange, items must meet the following criteria. Failure to do so may result in denial: Items must&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7453","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/crocwave.com\/index.php\/wp-json\/wp\/v2\/pages\/7453","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/crocwave.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/crocwave.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/crocwave.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/crocwave.com\/index.php\/wp-json\/wp\/v2\/comments?post=7453"}],"version-history":[{"count":10,"href":"https:\/\/crocwave.com\/index.php\/wp-json\/wp\/v2\/pages\/7453\/revisions"}],"predecessor-version":[{"id":7825,"href":"https:\/\/crocwave.com\/index.php\/wp-json\/wp\/v2\/pages\/7453\/revisions\/7825"}],"wp:attachment":[{"href":"https:\/\/crocwave.com\/index.php\/wp-json\/wp\/v2\/media?parent=7453"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}